Terms:

We understand buyer's apprehension in purchasing guitars on line. For this reason, we offer a 7 day money back guarantee. We think our return policy is fair and in no way want our customers to be stuck with a guitar that they are not satisfied with, however, it is necessary to set parameters as good business practice. All our instruments are case stored in a conditioned environment and have been carefully inspected for defects. In addition, we will act as liaison regarding manufacturer's warranties. Dulcet Guitars gives you access to instruments you just can't find in big box music stores. We sell fine guitars every day to happy customers all over the world. Please review our return and exchange policies below.

Shipping: 

Orders usually ship within 24 hours (except on holidays and weekends). All guitars must pass a meticulous inspection before shipment. All orders ship fully insured and require a signature for delivery. Upon receiving guitar buyer should immediately open box and inspect for damage. We ship via Fedex and or USPS.In addition, next day shipping is available.

Return Policy On Stock Guitars:

All guitars are eligible for our 7 day trial period. Buyers have 7 days from receipt of an instrument to determine if it is right for them. The instrument may be returned for any reason during that time. You must contact us at: dulcetguitars.com/contact and let us know you are returning. The instrument must be in original condition, re-packed as it was received and shipped within 7 days of receipt. Once we have received the instrument and it has passed inspection, we will issue a refund. Buyers are responsible for merchandise until returned and inspected.

Return Policy On Special Order Guitars:

All guitars are eligible for our 7 day trial period. Buyers have 7 days from receipt of an instrument to determine if it is right for them. The instrument may be returned for any reason during that time. You must contact us at: dulcetguitars.com/contact and let us know you are returning. The instrument must be in original condition, re-packed as it was received and shipped within 7 calendar days of receipt. Once we have received the instrument and it has passed inspection, we will issue a refund. Buyers are responsible for merchandise until returned and inspected.

Return Policy On Custom Order Guitars:

All guitars are eligible for our 7 day trial period. Buyers have 7 days from receipt of an instrument to determine if it is right for them. The instrument may be returned for any reason during that time. You must contact us at: dulcetguitars.com/contact and let us know that you are returning. The instrument must be in original condition, re-packed as it was received and shipped within 7 days of receipt. Once we have received the instrument and it has passed inspection, we will issue a refund less a 20% re-stocking fee. Buyers are responsible for merchandise until returned and inspected.

Returns policy On Accessories: 

Buyers have 7 days to return item ( strings are not returnable). You must contact us at: dulcetguitars.com/contact and let us know you are returning. The item must be in original condition, re-packed as it was received and shipped within 7 days of receipt. Once we have received the item and it has passed inspection, we will issue a refund. Buyers are responsible for merchandise until returned and inspected.

Returns Policy On Damaged Goods:

We will refund 100% of purchase price within 7 days of receipt. Buyers have 24 hours to report any damage or defect at: dulcetguitars.com/contact  at which time we will email you a return shipping label.  The item must be re-packed as it was received and shipped back to us within 7 calendar days of receipt. The item will be inspected upon return to Dulcet Guitars to determine damage. Once confirmed, customer will be shipped an exchanged item, receive store credit or full refund (customer's choice). Buyers are responsible for merchandise until returned and inspected.

In store sales:

As in store buyers have ample opportunity to play, inspect and listen to their chosen guitar, all sales are final.