Francisco Esteve - Manuel Adalids are in!

Terms


We understand buyer's apprehension in purchasing guitars online. For
this reason, we offer a 7 day money back guarantee. We think
our return policy is fair and in no way want our customers to be stuck
with a guitar that they are not satisfied with, however, it
is necessary to set parameters as good business practice. All our
instruments are case stored in a conditioned environment and
have been carefully inspected for defects. In addition, we will act
as liaison regarding manufacturer's warranties. Dulcet Guitars gives
you access to instruments you just can't find in big box music stores.
We sell fine guitars every day to happy customers throughout the United States.
Please review our shipping and return policies below.
Shipping: Orders usually ship within 24 hours (except on holidays and weekends). All guitars must pass a meticulous inspection before shipment. All orders ship fully insured and require a signature for delivery. Upon receiving guitar buyer should immediately open box and inspect for damage. We ship via Fedex, UPS and or USPS.In addition, next day shipping is available.
Returns On Stock Guitars:
All guitars are eligible for our 7 day trial period. Buyers have 7
days from receipt of an instrument to determine if it is right for
them. The instrument may be returned for any reason during that time.
You must contact us at: dulcetguitars.com/contact and let us know you
are returning. The instrument must be in original condition, re-packed
as it was received and shipped within 7 days of receipt. Once we have
received the instrument and it has passed inspection, we will issue a
refund. Buyers are responsible for merchandise until returned and
inspected.
Returns On Special Order Guitars:
All guitars are eligible for our 7 day trial period. Buyers have 7
days from receipt of an instrument to determine if it is right for
them. The instrument may be returned for any reason during that time.
You must contact us at: dulcetguitars.com/contact and let us know you
are returning. The instrument must be in original condition, re-packed
as it was received and shipped within 7 calendar days of receipt. Once
we have received the instrument and it has passed inspection, we will
issue a refund. Buyers are responsible for merchandise until returned
and inspected.
Returns On Custom Order Guitars: All guitars are eligible for our 7 day trial period. Buyers have 7 days from receipt of an instrument to determine if it is right for them. The instrument may be returned for any reason during that time. You must contact us at: dulcetguitars.com/contact and let us know that you are returning. The instrument must be in original condition, re- packed as it was received and shipped within 7 days of receipt. Once we have received the instrument and it has passed inspection, we will issue a refund less a 20% re-stocking fee. Buyers are responsible for merchandise until returned and inspected.
Returns On Accessories:
Buyers have 7 days to return item ( strings are not returnable). You
must contact us at: dulcetguitars.com/contact and let us know you are
returning. The item must be in original condition, re-packed as it was
received and shipped within 7 days of receipt. Once we have received
the item and it has passed inspection, we will issue a refund. Buyers
are responsible for merchandise until returned and inspected.
Returns On Damaged Goods: We will refund 100% of purchase price within 7 days of receipt. Buyers have 24 hours to report any damage or defect at: dulcetguitars.com/ contact at which time we will email you a return shipping label. The item must be re-packed as it was received and shipped back to us within 7 calendar days of receipt. The item will be inspected upon return to Dulcet Guitars to determine damage. Once confirmed, customer will be shipped an exchanged item, receive store credit or full refund
(customer's choice).
In Store Purchases: As in store buyers have ample opportunity to play, inspect and listen to their chosen guitar, all sales are final.